What do I need to do if I have an incident at home?
The first thing that you must do is to take necessary measures to reduce the consequences of the incident, always within the margins of safety. Having done so, you should get in touch with Caser to inform us about the circumstances and consequences if the incident. Caser sets a maximum term of 7 calendar days since the event. For robbery, theft, assault and malicious acts, you must file a report which lists the objects which have been damaged or stolen.
Caser provides 24 h telephone assistance 365 days a year, as shown in the terms of your policy. What's more, if you are registered with our e-client, you can register a claim online. It's that easy.