Where and how to file a claim?

Although our goal is to know that, you are always satisfied, we are aware that there are areas in which we can still improve. For this reason, our Policyholder Advocacy Service is at your disposal.

Both in the design of our insurances and in the management of the protection we offer you on a daily basis, our main objective is to achieve your total satisfaction whenever you need us in order to file a claim.

However, in Caser Expat Insurance we are aware that at some point we may not be able to fully meet your expectations, so we have at your disposal our Policyholder Advocacy Service, where you can expose any complaint or claim that you consider appropriate to communicate, and that will be very useful for us to continue improving the quality of our service.

In this regard, you can contact this service by sending a letter to its offices, which are located at Avenida de Burgos, 109 (28050 Madrid), or by e-mail to defensa-asegurado@caser.es.