<img height="1" width="1" src="https://www.facebook.com/tr?id=4160949140796750&amp;ev=PageView &amp;noscript=1">

Speak to the medical specialist you need over the phone, video call or chat. Your health from the comfort of your own home.

Caser Autohelp

Did you know that your car insurance is able to detect an accident automatically?


24H English-speaking telephone assistance


Find your nearest motorbike repair workshop and discover all the advantages it has to offer

Caser Expat Insurance

We call you for free

Privacy Policy

In accordance with current data protection regulations, we hereby inform of the most relevant aspects thereof:


    • Identity: CAJA DE SEGUROS REUNIDOS, Compañía de Seguros y Reaseguros, S.A.
    • C.I.F. [Tax ID Code]: A28013050

    • Registered address: Avenida de Burgos, 109 – 28050 – MADRID

    • Telephone: 915955000

    • Contact details of the Data Protection Officer: dpogrupocaser@caser.es



A. Formalisation and enforcement of the insurance contract or pre-contract, pension plan or fraud prevention.

Description of the purpose: To manage the insurance relationship and comply with the contract or pre-contract, as well as pension plans, including the following tasks:

    • Risk selection, assessment and delimitation.
    • Management of contributions, exceptional cases of liquidity, benefits and fraud investigation.

    • Carrying out actuarial and statistical studies and calculations.

    • Quality control by means of satisfaction surveys.

    • Under no circumstances shall decisions based solely on automated decisions be taken when processing your data.


Retention period: Your personal data will be kept for the duration of the contractual period and will be erased in accordance with the time frames established by current legislation: Up to a maximum of ten years in accordance with anti-money laundering regulations.

Lawful basis: The lawful basis that legitimises the processing is the need to execute the contract and comply with legal obligations. The processing of the data belonging to the Policyholder, Participant or Insured Party, as well as the beneficiaries, is essential for risk selection, as well as the initiation and development of the contractual relationship with the Company.

Likewise, the processing of data is required to comply with the legal obligations to which the Company is subject, including the following:

    • Law 50/1980, of 8 October, on Insurance Contracts.
    • Law 20/2015, of 14 July 14, on the Regulation, Supervision and Solvency of Insurance and Reinsurance Companies.

    • Royal Legislative Decree 8/2004, of 29 October, approving the consolidated text of the Law on Civil Liability and Insurance for the Circulation of Motor Vehicles.

    • Royal Legislative Decree 1/2002, of 29 November, approving the consolidated text of the Pension Plans and Funds Regulation.


Recipients: For the purposes indicated, your personal data may be disclosed, where applicable, to the following entities:

    • Reinsurance companies. Co-insurers.
    • Entities that process shared files for the prevention of fraud.
    • Public Administrations in the cases set forth in the Law.
    • Banks and financial institutions for the collection of premium payments.
    • Caser Group companies in order to comply with the Law on Regulation, Supervision and Solvency.
    • Within the scope of pension plans and funds, to the Control Committee and insurer that, where applicable, insures the Plan.

B. Commercial profiling and sending of commercial information.

Description of the purpose: In order to carry out commercial actions and provide you with the services that best suit your profile, we will use your data obtained from managing the policies and pension plans you have taken out, as well as the preferences, hobbies and needs you specify. For these purposes, we hereby inform you that no automated decisions on the basis of your profile will be made. Likewise, we will process your data in order to offer you, by any means of communication, including email, SMS, MMS, or similar, commercial information about our products and services related to insurance and pension plans.

Retention period: Your personal data will be processed for this purpose for as long as you do not object and until two years after your contractual relationship with the Company is terminated.

Lawful basis: The legal basis that legitimises this processing is Caser’s legitimate interest in marketing insurance and pension plan products and services to its customers, as well as managing their contracts in the most personalised way possible.

C. Video surveillance.

Description of the purpose: please be informed that our residential buildings are equipped with video surveillance systems, the purpose of which is to guarantee the safety of individuals and facilities.

Lawful basis: the process of personal data for this purpose is based on Public Interest.

Recipients: when required in accordance with current legislation, it will be shared with:

    • The State Security Forces and Corps.
    • Courts and Tribunals.

Retention period: the footage will be kept for one month following the date on which it was captured.


The rights of access, rectification, erasure, portability, restriction of processing, and objection may be exercised by writing to the company’s registered address: Avda. de Burgos, 109 – 28050 - MADRID (specify ‘Asesoría Jurídica – Protección de Datos’) or by emailing: derechosrgpdgrupocaser@caser.es, and including a copy of your Spanish ID card or passport.

You may also file a complaint with the Data Protection Officer of Grupo Caser, Avda. de Burgos, 109 – 28050 MADRID, or by emailing: dpogrupocaser@caser.es.

Likewise, if you believe that any of your data protection rights have been violated, you may file a complaint with the Spanish Data Protection Agency. For further information, visit: www.agpd.es

You may also opt out of receiving advertising or promotional communications or offers by clicking here.

Processing of personal Data App Caser Salud


My Health

Selfie Health


Download the privacy policy in your language