Caser Vitalidad, the insurance that protects you so that you don't lose your will to live

Payment of the guaranteed capital sum if the Insured causes the risk of Major Dependency during the validity of the insurance policy; suffering from a state of irreversible physical or mental limitation, which implies the need for help to carry out several basic activities of daily living several times a day and, due to his/her total loss of physical, mental, intellectual or sensory autonomy, needs the indispensable and continuous support of another person or has generalised support needs for his/her personal autonomy, and this is accredited by the resolution issued by the Autonomous Administration corresponding to the Insured's residence or public body authorised to recognise such a situation.

Insured contracting capital: 30.000€ (fixed capital)

The collection of the sum insured for this guarantee will be conditional upon the qualification of Major Dependency granted by the competent public body in each autonomous region. The date of occurrence of the contingency shall be taken as the effective date of the qualification granted by the said public body.

Grace periods may be established, which will be reflected in the Particular Conditions.

Payment of the guaranteed capital, if the Insured, during the validity of the insurance policy, is in an irreversible physical and/or psychological situation; due to which he/she needs help to carry out several basic activities of daily living two or three times a day, but without requiring the permanent support of a carer or without needing extensive support for his/her personal autonomy.

Insured capital of contracting: 15.000€ (50% of the capital of Great Dependency. Fixed capital).

The collection of the insured capital for this guarantee will be conditioned to the qualification of Severe Dependency by the competent public body in each autonomous region. The date of occurrence of the contingency will be taken as the effective date of the qualification granted by the said public body.

Grace periods may be established, which will be reflected in the Particular Conditions.

Quality medical attention by means of an arranged call, through the Tele-consultation service, in the specialities of general medicine and traumatology.

If necessary, the Insured may receive prescriptions for medical tests and medication, as well as share medical reports with the specialist.

Service provider: Centro Médico Caser Vitalidad.

Exclusive telephone number for medical consultation 91 590 96 93

You have up to 2 visits per month in the specialities indicated.

Caser Vitalidad policyholders will have the right to 20 hours of free personal assistance per year, at the time required and with a minimum of 4 continuous hours each day the service is provided; always under medical prescription (a doctor must certify the need).

Service provider: Caser Residencial

The services included are: Physical and personal care, companionship, assistance and night-time surveillance.

Exclusive telephone number to request the service 91 590 96 61

Once the free service hours have been used up, the beneficiaries may, at their own expense, contract the Caser Residencial Services or opt for the direct contracting of the professional who has provided these services.

Through the Tourism and Travel Service, the Caser Vitalidad Insured will receive expert advice on national and international travel, benefiting from special rates, payment flexibility and a flexible travel cancellation policy. Travel packages may include transfers, hotel and the possibility of choosing a meal plan; in addition to the possibility of group or individual trips, according to preference.

The Insured may make unlimited use of this advisory service for as long as he/she maintains his/her insurance policy in force. The advice service will be provided by telephone, from Monday to Friday, excluding public holidays, from 10am to 2pm and from 4pm to 7pm. Exclusive telephone number: 91 945 90 56.

The travel package chosen by the Insured shall be contracted by telephone.

The Insured shall be responsible for paying the total amount of the selected trip once the tourist plan has been booked.

Acierta Asistencia will manage the legal advisory service that Caser Vitalidad policyholders may require in relation to the Dependency Law:

• Legal advice by phone for initial guidance on any legal issues related to the procedures, paperwork, or services covered by the Dependency Law. Consultations will be provided by telephone only and will not include a written opinion on the matter.

• Connection with a law firm. If legal assistance is needed, we will make our nationwide network of law firms available to the policyholder, referring them to the appropriate law firm based on the legal specialty required for the specific case.
  The policyholder is guaranteed a non-binding quote, including a discount on standard rates.
  If the policyholder hires one of the partner law firms in the national network, this will establish a separate and independent legal relationship between the policyholder (client) and the chosen law firm (lawyer). Acierta Asistencia will not be involved in this relationship.

• Service provider: ACIERTA ASISTENCIA

• Customer service hours:
  Monday to Thursday, from 9:00 a.m. to 5:00 p.m. (excluding national holidays)
  Friday, from 8:00 a.m. to 3:00 p.m. (excluding national holidays)

• Exclusive phone number: 910 551 693

To access the service, the policyholder must have an active policy (i.e., have paid all due premiums) and must provide their policy number when requesting the service.