<img height="1" width="1" src="https://www.facebook.com/tr?id=4160949140796750&amp;ev=PageView &amp;noscript=1">

Speak to the medical specialist you need over the phone, video call or chat. Your health from the comfort of your own home.

Caser Autohelp

Did you know that your car insurance is able to detect an accident automatically?


24H English-speaking telephone assistance


Find your nearest motorbike repair workshop and discover all the advantages it has to offer

Caser Expat Insurance

Can you object to the extension of your health insurance policy renewal?


If you wish to end your relationship with us once the annual term of your health insurance has expired, you only have to contact us one month before the date indicated in your policy for its expiry, by any of the channels you have at your disposal.



As you know, the clauses and conditions of your health insurance, or of any other insurance policy you have decided to take out with us, establish its duration.

If, for any reason, you decide not to extend your contract beyond the term stipulated in the policy, all you have to do is contact us, notifying your trusted Caser agent in person, through our Customer Area or by calling the Customer Service and Commercial Information number +34 91 055 16 55, at least one month before the effective end of the contract.

This way, we will take the necessary steps to meet your decision within the established deadlines, thus avoiding the automatic medical insurance policy renewal.



You should also bear in mind that, as it is a relationship between two parties, your insurance company will also be able to unilaterally oppose the medical insurance policy renewal, provided that a series of requirements established specifically in our current regulations or, failing that, in the clauses and conditions agreed in your contract, are met.

First of all, if your insurance company chooses to make this decision, it must notify you at least two months before the end of the term of your health insurance contract.

Also, this decision cannot be related to the existence of serious illnesses if the first diagnosis related to them was made during the policy period, i.e. when you already had this protection.

This scenario is related to the illnesses shown below:

  • Active oncological processes.
  • Cardiac illnesses requiring surgical treatment or requiring intervention.
  • Organ transplants.
  • Complex orthopaedic surgery in the evolutionary phase.
  • Degenerative and demyelinating diseases of the nervous system.
  • Severe renal insufficiency.
  • Chronic torpid respiratory failure.
  • Acute myocardial infarction with heart failure.
  • Macular degeneration.

Likewise, your insurance company is not allowed to unilaterally oppose the extension of your health insurance policy in those policies in which one or more of the insured persons are over 65 years of age, as long as they have been with the company for 5 years or more.

However, and in spite of all the above, you must bear in mind that the above limitations will be without effect in the event that:

  • As an insured person, you have failed to fulfil your obligations or you have made deliberate reservations or inaccuracies when declaring your risk.
  • If there is non-payment of the premium or refusal on your part to accept its update.
  • If there is an explicit disagreement on your part in relation to the renewal conditions offered by your insurance company.