Caser is an insurance group that was founded over 75 years ago. Our mission is the same as it was back then: to offer a value-added product and top-end service. Today, we strive to truly understand and get ahead of our customers’ needs by offering cutting-edge insurance and services. To get this done, we work with a team of top professionals and rely on the collaboration and support of specialist distribution networks.
In 1942, we began providing cover to the Spanish Agricultural Association. Gradually over the years we incorporated products aimed at private individuals and companies, and expanded to become a multi-line insurance group specialising in service. Since 2003, we have been operating in other markets that share synergies with insurance: retirement homes, hospitals or facility management.
Caser is owned by Helvetia, one of the main insurers in Europe, with over 160 years’ experience in the market as well as operations in Switzerland, Germany, Austria, Italy and France.
With the help of:
Caser also operates in other markets:
Over 1,600 people work at Caser, offering our products and the best service to 2.2 million customers.
We manage thousands of transactions, recommendations, calls, quotes, and solutions every day in our headquarters in Madrid.
Our insurance plans are distributed in another 40 branches belonging to Caser, thanks to 2,300 brokers, in 125 sales offices, 12 health insurance branches and 12,000 points of sale in banks that we hold agreements with to sell our products.
A total of 5,100 people make up Grupo Caser, which also operates in other markets where synergies lie; Caser Residencial specialises in providing care to the elderly in 20 retirement homes.
The hospital business already has six health care centres in the Canary Islands, the Balearic Islands, Castilla la Mancha and Extremadura, and the health segment is building a network that already has 22 dental clinics.
Acierta Asistencia offers maintenance and assistance services. Caser Asesores Financieros is made up of a specialist network of 35 financial advisors.
We are excited to have begun working on a new and ambitious phase. Our objectives, set out in our 2025 Strategic Plan, include furthering our customer-centric approach and efficiency. Digitalisation and an omni-channel strategy will be key in the era of technological innovation and big data.
What will tomorrow be like? What do we need to prepare for? Insurance activity, in close interaction with society, puts us in a privileged position with valuable insight into the issues that concern us all. The Observatorio de Pensiones was founded in 2008 and by drawing on surveys, publications, and events it has become a platform of knowledge and reflection and raises awareness around the world of pensions and their importance in building a sustainable future for all. In light of the current situation, we have doubled down in our efforts to shine light on a matter of concern to citizens: preparing for retirement at a social and economic turning point in the culture of wellbeing taking over Europe.
Caser set up its Foundation in 2009. After analysing how it could engage with society beyond its business, the initial years of Fundación Caser were focused on building a forum for discussion around dependency primarily with a view to teaming up with key industry players to offer solutions to dependents and their families. Further down the line, aware of the prospects of aging and the positive impact of prevention and the promotion of healthy lifestyle habits conducive to personal autonomy, it evolved and expanded its initiatives around actions to promote health and social wellbeing among the population.
We have ramped up our activity in recent years. See what we have been doing at www.fundacioncaser.es
Caser and Eurapco - Insurance without borders
Caser is a member of and active contributor to Eurapco, a Zurich-based association of European health care insurers made up of eight companies that operate in 18 countries across Europe. They collectively have more than 41 million customers and employ 66,000 people.
The exchange of knowledge among its partners and the harnessing of joint business development opportunities are the key objectives of Eurapco. For further information, visit eurapco.com