Telephone numbers and administrative queries about my health insurance policy

If you decide to take out health insurance with us, not only will you have the peace of mind of knowing that you have the best protection for you and your family, but you can also count on us to be at your disposal at all times to answer any questions or queries you may have about your insurance.

We are convinced that when you take out health insurance, or any other type of insurance, your main priority is to increase your peace of mind and well-being, knowing that you can count on a trusted company that will be by your side whenever you need it.

But we are also fully aware that it is important for you to know that we listen to you and do everything possible to resolve your questions and concerns as quickly as possible.

That is why we offer you the following contact channels to resolve any questions you may have regarding your health insurance:

If you wish to consult the different medical professionals, health centres and emergency services available to you, you can do so quickly and intuitively through the Online Medical Directory that you will find in the Caser Salud App and in the Customer Area of the website. You can search by the speciality or medical test you need and by the location where you would like to have your consultation.

To report any incident related to your Caser Salud card, carry out procedures related to your policy or request medical authorisation, we recommend that you access the Caser Salud App or the Customer Area and follow the steps to complete each of these procedures.

On the other hand, if you find it more convenient to resolve your queries or questions by telephone, the following telephone numbers are available:

Customer Service and Commercial Information: 91055655 – option 4